Reset a User Password

Reset a User Password

    1. Click on the ‘Directory’ tab.
    2. Click on the People sub tab
    3. Go to the ‘Search’ field.
    4. Enter the user’s name or email address.
    5. Click on the name link.

  1. The user’s page will open on the screen.
    1. Click on the ‘Profile’ tab.
    2. Click on the ‘Edit’ button.

2. Click the ‘Reset Password’ button located just below the user’s name and profile picture.

  1. Once the ‘Reset Password’ button is clicked, a dialogue box will provide two options. Select and click either the ‘Reset Password Link’ or the ‘Temporary Password’ button.

Reset Password Link

  1. The ‘Reset Password Link’ will provide a ‘Resend Password Email’ button on the user’s page.
    1. Click the ‘Resend Password Email’ button. 

2. The user will receive an email with the reset link. 

Temporary Password

  1. When the ‘Temporary Password’ button is selected, a dialogue box will open showing a temporary password. 
    1. Copy the password by clicking on the clipboard button and share it with the user. 

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